299bat Privacy Policy

01 What Personal Information We Collect

When you register and use the 299bat platform, we collect certain personal information that is necessary to operate your account, process transactions, and keep the platform secure. We are transparent about exactly what we collect and why.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless it is directly relevant to a responsible gaming assessment and you have provided it voluntarily.

02 How We Use Your Personal Data

299bat uses the personal data we collect for specific, clearly defined purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected. Here is how your data is used across the platform:

• Account management — creating and maintaining your 299bat account, verifying your identity, and processing login requests.
• Transaction processing — handling deposits, withdrawals, and bet settlements accurately and on time.
• Fraud prevention and security — detecting unusual account activity, identifying duplicate accounts, and protecting the platform from abuse.
• Responsible gaming — monitoring betting patterns to identify signs of problem gambling and applying protective measures where necessary.
• Customer support — investigating disputes, answering queries, and resolving account issues using your account history and communication records.
• Platform improvement — analysing aggregated usage data to understand how players interact with the platform and improve the experience.
• Marketing communications — sending promotional offers, bonus notifications, and platform updates, but only if you have opted in to receive them.
• Legal compliance — meeting our obligations under applicable anti-money laundering regulations and responding to lawful requests from authorities.

We do not use automated decision-making processes that produce legal or similarly significant effects on players without human review. If your account is flagged by an automated system, a member of the 299bat team will review the case before any action is taken.

03 Who We Share Your Data With

299bat does not sell your personal data. We share data only with the specific categories of third parties listed below, and only to the extent necessary for them to perform their function. All third-party partners who handle personal data on our behalf are required to maintain appropriate security standards.

• Payment processors — bKash, Nagad, and Rocket receive the transaction details necessary to process your deposits and withdrawals. They operate under their own privacy policies and security standards.
• Identity verification providers — when age or identity verification is required, we may share relevant documents with a third-party verification service. These providers are contractually bound to use the data only for verification purposes.
• IT and hosting providers — the technical infrastructure that runs 299bat is managed by hosting and cloud service providers. These providers have access to server data but are contractually prohibited from using it for any purpose other than providing the service.
• Fraud detection services — we use specialist fraud detection tools that analyse device and behavioural data to identify suspicious activity. These tools process data on our behalf under strict data processing agreements.
• Law enforcement and regulators — we will disclose personal data to relevant authorities when required to do so by law, court order, or regulatory obligation. We will notify you of such disclosures where we are legally permitted to do so.

04 Cookies and Tracking Technologies

299bat uses cookies and similar tracking technologies to make the platform work correctly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website. We use the following types of cookies:

• Essential cookies — these are required for the platform to function. They keep you logged in during your session and remember your preferences. You cannot opt out of essential cookies without stopping use of the platform.
• Analytics cookies — these help us understand which pages are visited most, how long players spend on different sections, and where players encounter problems. The data is aggregated and does not identify individual users.
• Security cookies — these help us detect and prevent fraudulent activity by identifying unusual patterns in how the platform is accessed.
• Preference cookies — these remember your settings, such as your preferred language or display options, so you do not have to reset them every time you visit.

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Note that blocking essential cookies will affect your ability to log in and use the platform normally. We do not use third-party advertising cookies or tracking pixels that follow you across other websites.

05 How We Protect Your Personal Data

Protecting your personal data is something we take seriously at 299bat. We have put in place a range of technical and organisational measures to prevent unauthorised access, accidental loss, or misuse of the information we hold about you.

• SSL/TLS encryption is applied to all data transmitted between your device and our servers, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit.
• Encrypted data storage — sensitive data including payment account numbers and identity documents are stored in encrypted form. Even in the unlikely event of a server breach, this data cannot be read without the encryption keys.
• Access controls — only authorised 299bat staff with a legitimate operational need can access personal data. Access is logged and reviewed regularly. Support staff cannot see your full payment details or password.
• Regular security audits — our platform and infrastructure are reviewed periodically to identify and address potential vulnerabilities before they can be exploited.
• Two-factor authentication — account login can be secured with OTP verification sent to your registered mobile number, adding an extra layer of protection against unauthorised access.

Despite these measures, no online platform can guarantee absolute security. If you suspect that your 299bat account has been accessed without your permission, contact support immediately so we can secure your account and investigate the incident.

In the event of a data breach that is likely to affect your rights or interests, 299bat will notify affected players as quickly as possible and take immediate steps to contain the breach and prevent further exposure.

06 How Long We Keep Your Data

299bat retains personal data only for as long as it is needed for the purpose it was collected, or as required by applicable law. The following retention periods apply to the main categories of data we hold:

• Account data — retained for the duration of your account and for 5 years after account closure, to meet anti-money laundering record-keeping requirements.
• Transaction records — deposit, withdrawal, and betting records are retained for 5 years from the date of the transaction.
• Identity verification documents — retained for 5 years after account closure or the date of the last transaction, whichever is later.
• Support communications — chat logs and email correspondence are retained for 2 years from the date of the interaction.
• Device and usage data — retained for 12 months from the date of collection, after which it is anonymised or deleted.
• Marketing consent records — retained for as long as you remain opted in, plus 1 year after you withdraw consent, as evidence of your original consent.

When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. If you request account deletion before the end of a retention period, we will delete all data that we are not legally required to keep and clearly explain what we are retaining and why.

07 Your Rights Over Your Personal Data

As a 299bat player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact the 299bat support team with your account details and a description of your request. We will respond within 30 days.

• Right of access — you can request a copy of all personal data 299bat holds about you, free of charge, once per calendar year.
• Right to rectification — if any of the personal data we hold about you is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure — you can ask us to delete your personal data. We will comply unless we are required to retain it by law or for legitimate operational reasons, which we will explain clearly.
• Right to restrict processing — you can ask us to stop using your data for certain purposes while a dispute or investigation is ongoing.
• Right to data portability — you can request your personal data in a structured, machine-readable format so that you can transfer it to another service if you wish.
• Right to withdraw consent — where we process your data based on your consent (such as for marketing), you can withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal.

08 Children and Minors

299bat is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps designed to prevent minors from creating accounts.

If we discover that an account has been created by a person under 18, we will immediately close the account, void any bets placed, and return any deposited funds to the payment source. We will also delete all personal data associated with the account as quickly as our legal obligations allow.

If you are a parent or guardian and believe that a minor in your care has created a 299bat account, please contact our support team immediately at [email protected]. We will investigate and take action within 24 hours of receiving your report.

09 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how 299bat handles your personal information, please get in touch. We are committed to responding to all privacy-related enquiries promptly and transparently.

You can reach the 299bat privacy team through the following channels:

• Email: [email protected]
• Live chat: available 24/7 through your 299bat account dashboard
• FAQ: visit our FAQ page for answers to common privacy questions

When contacting us about a privacy matter, please include your registered mobile number or account username so we can locate your records quickly. For data access or deletion requests, we may need to verify your identity before processing the request to ensure we are speaking with the account holder.

If you are not satisfied with our response to a privacy concern, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction. We will always provide the contact details of the relevant authority upon request.

299bat reviews and updates this Privacy Policy periodically to reflect changes in our practices or applicable law. The date at the top of this page shows when the policy was last revised. We recommend checking back occasionally to stay informed about how we protect your data.